0

Terms and conditions


1. General Terms of Use




  • Eligibility: You must be at least 18 years of age or have the consent of a parent or legal guardian to use this Site and make a purchase.



  • Account Creation: While it is not mandatory to create an account, doing so may make the checkout process quicker. You are responsible for maintaining the confidentiality of your account information, and you agree to accept responsibility for all activities that occur under your account.



  • Availability: All products listed on the Site are subject to availability. We reserve the right to modify, discontinue, or remove any products at any time without notice.




2. Orders and Payment




  • Order Process: After placing an order, you will receive an order confirmation email. This email does not constitute acceptance of your order. We reserve the right to accept or decline your order for any reason.



  • Pricing: All prices are listed in [Currency, e.g., USD]. Prices are subject to change without notice. We are not responsible for typographical errors or inaccuracies in product pricing or descriptions.



  • Payment Methods: We accept payments through [list accepted payment methods, e.g., credit cards, PayPal, etc.]. Payment is processed at the time of checkout, and you authorize us to charge the total amount, including taxes, shipping, and any additional fees.




3. Shipping and Delivery




  • Shipping: We offer shipping to [list regions, e.g., U.S., Canada, etc.]. Shipping fees will be calculated at checkout and are based on your location and order size.



  • Processing Time: Orders are typically processed within [X] business days, excluding weekends and holidays. Delivery times depend on the shipping method selected at checkout.



  • Shipping Delays: We are not responsible for delays caused by third-party carriers or delivery services. If there are any issues with your delivery, please contact the carrier directly. For questions about order fulfillment, you can contact our customer service team at[[email protected]].




4. No Refund Policy




  • No Refunds: All sales are final. We do not offer refunds for any purchases made on the Site. Once an order is placed and processed, it cannot be canceled or refunded.



  • Exchanges: We do not offer exchanges. However, if your item is damaged or defective, please contact our customer service team within [X] days of receiving your order, and we will work with you to resolve the issue.



  • Exceptions: Certain exceptions to the no-refund policy may apply in cases of defective or incorrect items received. If there is an issue with your product, please contact us immediately at [[email protected]] with your order details and photos of the item, and we will do our best to resolve the matter.




5. Product Information and Availability




  • Product Descriptions: We strive to provide accurate and up-to-date product descriptions, images, and pricing. However, we cannot guarantee that all information is free from errors, and we reserve the right to correct any errors at any time.



  • Product Colors: The colors of products may appear differently on your screen depending on your monitor’s settings. We cannot guarantee that your screen’s display will accurately reflect the color of the product.




6. Intellectual Property




  • Ownership: All content on the Site, including text, images, logos, and designs, is the intellectual property of Digital Substance or its licensors and is protected by copyright laws.



  • Use of Content: You may not use, reproduce, or distribute any content from the Site without our prior written consent. Unauthorized use of any content may result in legal action.




7. Limitation of Liability


To the fullest extent permitted by law, Digital Substance is not liable for any indirect, incidental, special, or consequential damages arising from your use of the Site or your purchase of any products, including, but not limited to, damages for lost profits, goodwill, or data.


Our liability to you is limited to the amount paid for the products you purchased from us.



8. Indemnification


You agree to indemnify and hold Digital Substance, its affiliates, officers, directors, employees, and agents harmless from any claims, damages, liabilities, and expenses (including legal fees) arising out of your use of the Site or violation of these Terms.



9. Governing Law and Dispute Resolution




  • Governing Law: These Terms will be governed by and construed in accordance with the laws of the State of [insert state], without regard to its conflict of law principles.



  • Dispute Resolution: Any disputes arising out of or related to these Terms or your use of the Site will be resolved through binding arbitration in accordance with the rules of the [arbitration organization, e.g., American Arbitration Association]. The location of arbitration will be [insert location].




10. Modifications to Terms


We reserve the right to update or modify these Terms at any time. Any changes will be posted on this page with an updated "Effective Date." Your continued use of the Site after any modifications will constitute your acceptance of the updated Terms.



11. Contact Us


If you have any questions about these Terms and Conditions, please contact us:




Additional Notes:




  1. No Refund Policy: Ensure that your customers fully understand the no-refund policy before completing a purchase. You may want to add a checkbox at checkout for customers to acknowledge that they agree to the no-refund terms.



  3. Customer Support: Make sure you have clear contact information for customer inquiries and potential issues with products (e.g., defects or wrong items received).



  5. Exchanges: Although the policy states no refunds, some businesses still provide exchanges for defective or incorrect items. Clearly state how these situations will be handled to avoid confusion.