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Privacy policy


Digital Substance values the privacy of our customers and visitors to our website, https://digitalsubstance.bigcartel.com. This Privacy Policy describes how we collect, use, disclose, and protect your personal information in compliance with the California Consumer Privacy Act (CCPA), as well as other applicable privacy laws.


By using our Site, you agree to the collection and use of your information as described in this policy.


1. Information We Collect


We collect the following categories of personal information from users of our Site:




  • Personal Identifiers: Name, email address, phone number, mailing address, and other identifiers.



  • Payment Information: Credit card details, billing address, and transaction information for processing orders.



  • Commercial Information: Purchase history, transaction data, preferences, and shopping habits.



  • Internet Activity: Information about your interaction with our Site, such as browsing behavior, device type, and IP address.



  • Geolocation Data: Location information, if enabled by you.



  • Other Information: Any other personal information you provide to us directly, such as customer service inquiries or responses to surveys.



2. How We Use Your Information


We may use the personal information we collect for the following purposes:




  • Order Processing: To process and fulfill your orders, including shipping and payment.



  • Customer Support: To respond to your inquiries, provide customer service, and resolve any issues with your order.



  • Marketing and Promotions: To send you promotional emails, newsletters, and special offers that may interest you, if you have opted-in to receive them.



  • Improvement of Our Services: To analyze and improve our website, products, and customer experience.



  • Legal Compliance: To comply with legal obligations, enforce our terms of service, and protect our rights and safety.



3. Sharing Your Information


We may share your personal information with third parties in the following circumstances:




  • Service Providers: We may share your information with trusted third-party service providers who assist in operating our Site, processing payments, fulfilling orders, and sending marketing communications.



  • Legal Compliance: If required by law, we may disclose your information to law enforcement or other governmental authorities.



  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.



4. California Privacy Rights


If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):




  • Right to Know: You have the right to request information about the personal data we have collected about you over the past 12 months. This includes the categories of information, the purposes for which the information was used, and the third parties with whom we have shared it.



  • Right to Delete: You can request that we delete the personal information we have collected about you, subject to certain exceptions.



  • Right to Opt-Out of Sale: We do not sell your personal information to third parties. However, if that changes in the future, you can request to opt-out of the sale of your personal information by submitting a request.



  • Right to Non-Discrimination: You have the right not to be discriminated against for exercising your rights under the CCPA, such as being denied service or charged different prices based on your privacy choices.



How to Exercise Your Rights:


To exercise your California privacy rights, please contact us at:


You may also submit a request through our website's contact page. We will respond to your request within the timeframes required by law.


5. Cookies and Tracking Technologies


We use cookies and other tracking technologies (such as web beacons and pixels) to enhance your experience on our Site, analyze site traffic, and provide targeted advertising. You can manage your cookie preferences through your browser settings.


For more information on our use of cookies, please refer to our [Cookie Policy].


6. Data Security


We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no data transmission over the internet or electronic storage method is completely secure, and we cannot guarantee the absolute security of your information.


7. Third-Party Links


Our Site may contain links to third-party websites or services that are not owned or controlled by Digital Substance. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies.


8. Changes to This Privacy Policy


We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this policy. We encourage you to review this Privacy Policy periodically for any changes.


9. Contact Us


If you have any questions about this Privacy Policy, our data practices, or wish to exercise your rights, please contact us at:



Notes:




  1. Contact Information: Be sure to customize the email, phone number, and address details.



  3. Cookies: If you use cookies or other tracking technologies on your site, you should include a link to a detailed cookie policy. California law requires specific disclosures related to cookies.



  5. Opt-Out Process: If you sell personal information (currently or in the future), include a clear opt-out process, as required by the CCPA.



By incorporating these details into your privacy policy, your store will be better positioned to comply with California privacy regulations.